Work at Jazva

Be part of the team that builds the next-generation ecommerce automation solution. See our current openings below.

We’re on the lookout for people who can help us deliver on our promise to develop powerful and innovative marketplace solutions. At Jazva, you will be working on many complex problems, from integrations to automation, so if you’re passionate about solving big problems and playing a key role in a young company, we want to hear from you.

Open positions

Customer Success Specialist - Pasadena

As a fast growing eCommerce software startup company, Jazva is looking for a proven Customer Success Specialist to manage a set of small to medium sized accounts in order to help drive a high level of customer satisfaction, successful product use, ongoing customer retention and upselling. You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted Jazva advisor. You’ll build strong relationships that persist through the lifecycle of the customer and you will work closely with teams from across the organization, helping to advocate on behalf of our customers to all of our teams. For the right candidate, this is a career-defining opportunity to join us at a critical moment and truly have a significant impact.

Essential Responsibilities:

  • Prepare and educate customers on new features and releases
  • Partner with the sales team to properly grow accounts
  • Serve as the voice of the customer and collect feedback to drive continuous improvement across all Jazva functional areas
  • Assist the implementation team in the user on-boarding process
  • Comfortable working in a fast-paced and dynamic environment
  • Recommend procedure modifications or improvement
  • Maintain and update articles for Jazva's knowledge base library

Requirements

  • Excellent Written & Verbal Communication skills, including ability to problem-solve and solution on your feet.
  • Excellent time management and organization skills.
  • Can-do attitude and ability to learn and adapt to changes in a fast-paced startup environment
  • Ability to convey technical jargon and issues in a way customers can easily understand
  • Above average attention to detail
  • Ability to quickly grasp technical concepts

Not Required, but a Big Plus:

  • Knowledge of eCommerce platforms & solutions
  • Knowledge of eCommerce business practices (order processing & shipping, inventory purchasing & receiving, etc)
  • Prior experience with enterprise applications, software user support
  • Minor programming skills, such as HTML, CSS and JavaScript

Benefits

  • Competitive Salary
  • Medical, Dental & Vision

Apply to this job


Implementation Support Specialist - Pasadena

We are a SaaS company that provides multi-channel inventory, warehouse and financial management tools. If you want to be a part of a fast-growing start-up, we can provide the opportunity for you!


The Implementation Specialist is a tech-savvy professional who has a blended skill set including project management, user experience, and business analyst skills. The role will include definition and oversight of implementation process of our multi-channel software platform, managing customer facing software development projects, and identifying and implementing user experience/product enhancements.




Role and Responsibilities:

  • Accurately gather details and specs from clients on requested custom solutions
  • Analyze our customer’s business operations and needs, and provide implementation and business consulting in order to successfully implement our software.
  • Fulfill the role of project manager and account manager on projects, taking ownership in the deliverables and driving the projects through to completion.
  • Perform analysis and conversion of customer’s data files and ensure smooth data migration from their existing system(s) to Jazva.
  • Train customers on Jazva's functions and processes.
  • Work with Implementation Manager and Development team to prepare specs on custom solutions and to ensure the timely and successful delivery of custom solutions to clients;
  • Resolve customer inquiries by clarifying issues; researching answers and alternative solutions; implementing solutions; escalating issues as needed.
  • Identify and recommend product enhancements, features, and changes to improve the system.

Requirements

  • Experience with ERP systems either on customer’s or on provider’s side.
  • Deep understanding of modern online sales channels and marketplaces and ecommerce in general
  • Strong verbal and written communication skills. Excellent listening and customer service skills
  • Solid experience in project management and account management
  • Strong consulting and problem solving skills.
  • Structured and organized approach to task solving with a demonstrated track record
  • Business acumen to identify and drive products goals
  • Strong affinity for data and analytics
  • Experience providing effective training or instruction of systems or processes.
  • Ability to translate from technical jargon to the terms customers can easily understand
  • Fast learning skills and capacity to absorb high volumes of informatio
  • Ability to work effectively in a fast-paced and demanding environment

Benefits

  • Health Insurance: Comprehensive medical, dental, and vision to keep you feeling your bestest.
  • Compensation: Competitive salaries and meaningful equity opportunities in a fast-growing company.
  • Location: Easy access to Old Town Pasadena's best. Easy to get to by LA standards at least. Easy access from the 210 or 110.
  • Cafe: Ah, coffee, cafe, սուրճ, 咖啡, кафе - no matter how you spell/say it, we drink a lot of it.
  • Food, Food, Food: We like to eat (a lot)! Loads of nearby restaurants so you’ll always have access to plenty of food including lots of worldly cuisines, plus company lunch Fridays!
  • Rubik’s Cube’s Galore!: We love em’!

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Inside Sales Representative (B2B) - Pasadena

Are you an extremely savvy and dynamic sales person, with 3+ years in B2B sales or software?
Are you driven by goals and an uncapped earning potential?
Are you ready to do the most fun and challenging work of your life with the best people you’ve ever worked with?

The culture at Jazva will challenge you to develop personally and professionally. We’ll give you the freedom and flexibility to excel at what you do and you’ll be working with bright people who are experts in their fields.




Role and Responsibilities

  • Conduct technical interviews with customers to clearly define needs
  • Provide technical expertise to ensure that customer needs are met
  • Maintain a working knowledge of the industry and competitors in order to act as a valuable resource to the customer
  • Maintain an accurate sales data base and CRM system
  • Work with Mom and Pop's to Enterprise level customers

Requirements

  • Minimum 3 years of related work experience
  • Strong experience in eCommerce
  • Strong experience in Business
  • Possess strong consulting and problem solving skills
  • Highly organized
  • Strong verbal and written communication skills. Excellent listening skills.
  • Ability to manage customer expectations and relationships
  • Self-starting fast learner capable of absorbing high volumes of information

Benefits

Competitive Salary

Medical, Dental & Vision

Apply to this job


Product Support Specialist - Pasadena

A fast growing eCommerce software startup company is looking for a skilled product support specialist. This is a full-time position for a technology-savvy individual with knowledge of enterprise software business, software support services, and eCommerce applications. You will be considered as Jazva’s front-liner and you will be tasked with solving basic technical problems and provide support for all assigned areas. The goal is to make sure that Jazva’s customers find value in all of their interactions with the support team.

Essential Responsibilities:

  • Provide excellent customer support via phone, live chat, and help desk ticket system
  • Properly Evaluate, Troubleshoot, Escalate, and Document issues
  • Perform web-based customer training
  • Assist the implementation team in the user on-boarding process
  • Comfortable working in a fast-paced and dynamic environment
  • Recommend procedure modifications or improvement
  • Maintain and update articles for Jazva's knowledge base library

Requirements

  • Can-do attitude and ability to learn and adapt to changes in a fast-paced startup environment
  • Excellent Written & Verbal Communications
  • Ability to convey technical jargon and issues in a way customers can easily understand
  • Above average attention to detail
  • Ability to quickly grasp technical concepts

Not Required, but a Big Plus:

  • Knowledge of eCommerce platforms & solutions
  • Knowledge of eCommerce business practices (order processing & shipping, inventory purchasing & receiving, etc)
  • Prior experience with enterprise applications, software user support
  • Minor programming skills, such as HTML, CSS and JavaScript

Benefits

  • Food, Food, Food: We like to eat (a lot) so you’ll always have access to plenty of food including lots of worldly cuisines.
  • Health Insurance: Comprehensive medical to keep you feeling your bestest.
  • Cafe: Ah, coffee, cafe, սուրճ, 咖啡, кафе - no matter how you spell/say it, we drink a lot of it.
  • Vacation!: Get out and get away. Just go, please.
  • Compensation: Competitive salaries and meaningful equity opportunities in a fast-growing company.
  • Location: Easy access to Old Town Pasadena's best. Easy to get to by LA standards at least. Easy access from the 210 or 110 (and going against traffic, too).
  • Rubik’s Cube’s Galore!: We love em’!

Apply to this job