Work at Jazva

Be part of the team that builds the next-generation ecommerce automation solution. See our current openings below.

We’re on the lookout for people who can help us deliver on our promise to develop powerful and innovative marketplace solutions. At Jazva, you will be working on many complex problems, from integrations to automation, so if you’re passionate about solving big problems and playing a key role in a young company, we want to hear from you.

Open positions

Customer Success Specialist - Pasadena

As a fast growing eCommerce software startup company, Jazva is looking for a proven Customer Success Specialist to manage a set of small to medium sized accounts in order to help drive a high level of customer satisfaction, successful product use, ongoing customer retention and upselling. You will serve as the primary point of contact for key customers, understand customer success criteria, address questions, resolve issues and over time serve as a trusted Jazva advisor. You’ll build strong relationships that persist through the lifecycle of the customer and you will work closely with teams from across the organization, helping to advocate on behalf of our customers to all of our teams. For the right candidate, this is a career-defining opportunity to join us at a critical moment and truly have a significant impact.

Essential Responsibilities:

  • Prepare and educate customers on new features and releases
  • Partner with the sales team to properly grow accounts
  • Serve as the voice of the customer and collect feedback to drive continuous improvement across all Jazva functional areas
  • Assist the implementation team in the user on-boarding process
  • Comfortable working in a fast-paced and dynamic environment
  • Recommend procedure modifications or improvement
  • Maintain and update articles for Jazva's knowledge base library

Requirements

  • Excellent Written & Verbal Communication skills, including ability to problem-solve and solution on your feet.
  • Excellent time management and organization skills.
  • Can-do attitude and ability to learn and adapt to changes in a fast-paced startup environment
  • Ability to convey technical jargon and issues in a way customers can easily understand
  • Above average attention to detail
  • Ability to quickly grasp technical concepts

Not Required, but a Big Plus:

  • Knowledge of eCommerce platforms & solutions
  • Knowledge of eCommerce business practices (order processing & shipping, inventory purchasing & receiving, etc)
  • Prior experience with enterprise applications, software user support
  • Minor programming skills, such as HTML, CSS and JavaScript

Benefits

  • Competitive Salary
  • Medical, Dental & Vision

Apply to this job


Implementation Support Specialist - Pasadena

We are a SaaS company that provides multi-channel inventory, warehouse and financial management tools. If you want to be a part of a fast-growing start-up, we can provide the opportunity for you!


The Implementation Specialist is a tech-savvy professional who has a blended skill set including project management, user experience, and business analyst skills. The role will include definition and oversight of implementation process of our multi-channel software platform, managing customer facing software development projects, and identifying and implementing user experience/product enhancements.




Role and Responsibilities:

  • Analyze a customer’s business operations and needs, and provide implementation and business consulting in order to successfully implement our software.
  • Fulfill the role of project manager and account manager on projects, taking ownership in the deliverables and driving the projects through to completion.
  • Perform analysis and conversion of customer’s data files and ensure smooth data migration from their existing system(s) to Jazva.
  • Train customers on Jazva's functions and processes.
  • Work with Implementation Manager and Development team to prepare specs on custom solutions and to ensure the timely and successful delivery of custom solutions to clients;
  • Resolve customer inquiries by clarifying issues; researching answers and alternative solutions; implementing solutions; escalating issues as needed.
  • Identify and recommend product enhancements, features, and changes to improve the system.

Requirements

  • Experience with ERP systems in a MFG or Supply Chain environment either on customer’s or on provider’s side.
  • Deep understanding of modern online sales channels and marketplaces and e-commerce in general
  • Technical awareness of scripting languages, advanced excel formula creation, and/or HTML
  • Strong verbal and written communication skills. Excellent listening and customer service skills
  • Solid experience in project management and account management
  • Experience providing effective training or instruction of systems or processes
  • Business acumen to identify and drive products goals
  • Ability to translate technical scenarios into easily understood language
  • Ability to perform details requirements analysis
  • Strong consulting and problem solving skills
  • Quick learner
  • Excellent time management skills

Qualifications

  • Associates Degree / Bachelors Degree in Information Technology related field
  • 2-4 years work experience
  • Local Candidates only

Benefits

  • Compensation: Competitive salaries
  • Health Insurance: Comprehensive medical, dental, and vision to keep you feeling your best.
  • Culture: Open, inclusive, comfortable, and very hardworking.
  • Location: Easy access to Old Town Pasadena's best. Easy to get to by LA standards at least. Easy access from the 210 or 110.
  • Cafe: Ah, coffee, cafe, սուրճ, 咖啡, кафе - no matter how you spell/say it, we drink a lot of it.

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Product Support Specialist - Pasadena

A fast growing eCommerce software startup company is looking for a skilled product support specialist. This is a full-time position for a technology-savvy individual with knowledge of enterprise software business, software support services, and eCommerce applications. You will be considered as Jazva’s front-liner and you will be tasked with solving basic technical problems and provide support for all assigned areas. The goal is to make sure that Jazva’s customers find value in all of their interactions with the support team.

Essential Responsibilities:

  • Provide excellent customer support via phone, live chat, and help desk ticket system
  • Properly Evaluate, Troubleshoot, Escalate, and Document issues
  • Perform web-based customer training
  • Assist the implementation team in the user on-boarding process
  • Comfortable working in a fast-paced and dynamic environment
  • Recommend procedure modifications or improvement
  • Maintain and update articles for Jazva's knowledge base library

Requirements

  • Can-do attitude and ability to learn and adapt to changes in a fast-paced startup environment
  • Excellent Written & Verbal Communications
  • Ability to convey technical jargon and issues in a way customers can easily understand
  • Above average attention to detail
  • Ability to quickly grasp technical concepts

Not Required, but a Big Plus:

  • Knowledge of eCommerce platforms & solutions
  • Knowledge of eCommerce business practices (order processing & shipping, inventory purchasing & receiving, etc)
  • Prior experience with enterprise applications, software user support
  • Minor programming skills, such as HTML, CSS and JavaScript

Benefits

  • Food, Food, Food: We like to eat (a lot) so you’ll always have access to plenty of food including lots of worldly cuisines.
  • Health Insurance: Comprehensive medical to keep you feeling your bestest.
  • Cafe: Ah, coffee, cafe, սուրճ, 咖啡, кафе - no matter how you spell/say it, we drink a lot of it.
  • Vacation!: Get out and get away. Just go, please.
  • Compensation: Competitive salaries and meaningful equity opportunities in a fast-growing company.
  • Location: Easy access to Old Town Pasadena's best. Easy to get to by LA standards at least. Easy access from the 210 or 110 (and going against traffic, too).
  • Rubik’s Cube’s Galore!: We love em’!

Apply to this job


Senior Software Engineer - Pasadena

YOUR ROLE:

We’re looking for a software developer to be part of our engineering team developing comprehensive cloud-based eCommerce solution. You will be working with a passionate team to solve complex problems, so if you want to be challenged and play a key role in a fast growing company, we want to hear from you.

This is a full-time position with a competitive salary, benefits package, and high professional growth potential.

Requirements

WHAT TO BRING:

  • Three plus years of experience working as a developer in a fast-paced environment building scalable web applications
  • Strong technical and analytical skills
  • Strong knowledge of object-oriented software design and programming principles
  • Excellent software design skills, attention to code quality and details
  • Experience with front-end development tools and technologies
  • Prior experience with web development with HTML, CSS, JavaScript, AJAX, jQuery
  • Written and verbal communication and collaboration skills

NICE TO HAVES:

  • Bachelor of Science or higher degree with a major in Computer Science or equivalent technical disciplines
  • Experience with software development in a cloud environment, such as AWS
  • Experience with Test Driven Development (TDD)
  • Experience with distributed, NoSQL databases, such as ElasticSearch or MongoDB

Benefits

Health Insurance: Comprehensive medical, dental, and vision coverage to keep you feeling your bestest.

Coffee~ and Tea~: Ah, coffee, 커피와 차, café caliente, սուրճ, թեյ , 咖啡和茶, кофе, чай, té helado, кафе - no matter how you spell/say it, we drink a lot of it.

Vacation!: Get out and get away. Just go, please.

Compensation: Competitive salaries and meaningful equity opportunities in a fast-growing company.

Location: Our beautiful and spacious offices are located not far from Old Town Pasadena. Easy access from 210, 134, or 110 freeways.

Rubik’s Cube’s Galore!: We love em’! All kinds of them.

Ping-pong: Take a break and play a quick game of table tennis.

Board Games: Monopoly, Scrabble, Chess, Draughts, Backgammon, Trivia. We have them all.

Free Gym: Free access to a gym with state of the art equipment conveniently located at the ground floor of the same building.

Free Food and Snack Bar: Catered lunches and snacks, including fresh fruits, yogurt, ice cream, and much more.

Apply to this job


Software Developer - Pasadena

YOUR ROLE:

We’re looking for a software developer to be part of our engineering team developing comprehensive cloud-based eCommerce solution. You will be working with a passionate team to solve complex problems, so if you want to be challenged and play a key role in a fast growing company, we want to hear from you.

This is a full-time position with a competitive salary, benefits package, and high professional growth potential.

Requirements

WHAT TO BRING:

  • Three plus years of experience working as a developer in a fast-paced environment building scalable web applications
  • Strong technical and analytical skills
  • Strong knowledge of object-oriented software design and programming principles
  • Excellent software design skills, attention to code quality and details
  • Experience with front-end development tools and technologies
  • Prior experience with web development with HTML, CSS, JavaScript, AJAX, jQuery
  • Written and verbal communication and collaboration skills

NICE TO HAVES:

  • Bachelor of Science or higher degree with a major in Computer Science or equivalent technical disciplines
  • Experience with software development in a cloud environment, such as AWS
  • Experience with Test Driven Development (TDD)
  • Experience with distributed, NoSQL databases, such as ElasticSearch or MongoDB

Benefits

Health Insurance: Comprehensive medical, dental, and vision coverage to keep you feeling your bestest.

Coffee~ and Tea~: Ah, coffee, 커피와 차, café caliente, սուրճ, թեյ , 咖啡和茶, кофе, чай, té helado, кафе - no matter how you spell/say it, we drink a lot of it.

Vacation!: Get out and get away. Just go, please.

Compensation: Competitive salaries and meaningful equity opportunities in a fast-growing company.

Location: Our beautiful and spacious offices are located not far from Old Town Pasadena. Easy access from 210, 134, or 110 freeways.

Rubik’s Cube’s Galore!: We love em’! All kinds of them.

Ping-pong: Take a break and play a quick game of table tennis.

Board Games: Monopoly, Scrabble, Chess, Draughts, Backgammon, Trivia. We have them all.

Free Gym: Free access to a gym with state of the art equipment conveniently located at the ground floor of the same building.

Free Food and Snack Bar: Catered lunches and snacks, including fresh fruits, yogurt, ice cream, and much more.

Apply to this job


Software Engineer - Pasadena

YOUR ROLE:

We’re looking for a software engineer to be part of our engineering team developing comprehensive cloud-based eCommerce solution. You will be working with a passionate team to solve complex problems, so if you want to be challenged and play a key role in a fast growing company, we want to hear from you.

This is a full-time position with a competitive salary, benefits package, and high professional growth potential.

Requirements

WHAT TO BRING:

  • Three plus years of experience working as a developer in a fast-paced environment building scalable web applications
  • Strong technical and analytical skills
  • Strong knowledge of object-oriented software design and programming principles
  • Excellent software design skills, attention to code quality and details
  • Experience with back-end development tools and technologies
  • Experience with open source technologies such as Java 8, Spring, Hibernate, MySQL, JSP, etc.
  • Written and verbal communication and collaboration skills

NICE TO HAVES:

  • Bachelor of Science or higher degree with a major in Computer Science or equivalent technical disciplines
  • Experience with software development in a cloud environment, such as AWS
  • Experience with eCommerce and ERP systems
  • Experience with Test Driven Development (TDD)
  • Experience with distributed, NoSQL databases, such as ElasticSearch or MongoDB

Benefits

Health Insurance: Comprehensive medical, dental, and vision coverage to keep you feeling your bestest.

Coffee~ and Tea~: Ah, coffee, 커피와 차, café caliente, սուրճ, թեյ , 咖啡和茶, кофе, чай, té helado, кафе - no matter how you spell/say it, we drink a lot of it.

Vacation!: Get out and get away. Just go, please.

Compensation: Competitive salaries and meaningful equity opportunities in a fast-growing company.

Location: Our beautiful and spacious offices are located not far from Old Town Pasadena. Easy access from 210, 134, or 110 freeways.

Rubik’s Cube’s Galore!: We love em’! All kinds of them.

Ping-pong: Take a break and play a quick game of table tennis.

Board Games: Monopoly, Scrabble, Chess, Draughts, Backgammon, Trivia. We have them all.

Free Gym: Free access to a gym with state of the art equipment conveniently located at the ground floor of the same building.

Free Food and Snack Bar: Catered lunches and snacks, including fresh fruits, yogurt, ice cream, and much more.

Apply to this job